How can we help?

Support for the Steps app on iOS and Android. Email us at support@joinsteps.app or use the form below — we reply within one business day.

Frequently asked

My steps aren’t syncing

Steps reads from Apple Health (iOS) or Health Connect (Android). Open your phone’s health app and check that Steps has permission to read step data. Syncing happens automatically when you open the app.

How do I join a team?

Ask a teammate for the invite code, then choose “Join a team” in the app and type it in. Codes are six characters, uppercase.

How do streaks work?

Hit your daily step goal and your streak grows by one. Miss a day and it resets — you can relight it the next day.

What’s free and what’s paid?

Your first team of up to 5 people is free and competes in the global league. Premium (bought by your company) unlocks unlimited teams, larger teams, and private leagues.

How do I delete my account and data?

In the app: Profile → Account → Delete account. This removes your account and step history permanently. You can also email us and we’ll do it for you.